BT’s Openreach ordered by Ofcom to withdraw new customer deal

Ofcom has ordered Openreach, BT’s wholesale network arm, to withdraw its “Incremental New to Openreach” offer, which gave internet service providers discounts of up to £9.50 per customer each month for as long as 30 months.

The regulator said the offer was not fair and reasonable because other reasonably efficient operators might not be able to match it while recovering their costs. Openreach commercial managing director James Lowther said the company still believed the offer would benefit customers and competition, but would review the decision and launch other offers with smaller discounts.