Evri is facing delivery disruption at some shops and Post Office branches as it rolls out changes to its collection network.
According to reports, delays to collections have created a backlog at some ParcelShops, with parcels remaining in stores for several days. The problems are understood to be linked to Evri’s move from larger, centralised depots to smaller local sites.
Evri said it was experiencing issues at a small number of shops in some local areas. An Evri spokesperson said its ParcelShop network was performing well, with more than 95% of deliveries on time across its network of more than 13,000 out-of-home locations.
The spokesperson said recent media coverage had focused on a “very small number of localised issues at individual shops” that were not representative of the network’s broader performance. Evri also said it was investing in its ParcelShop network and introducing additional routes to support service improvements.
Reports suggest the company is adding drivers and introducing shorter collection routes to help address van-capacity problems and clear the backlog. The measures are believed to include more than 100 additional collection routes and about 330 new “sweeper” vans.
Evri has more than 11,000 ParcelShops and lockers, alongside more than 500 delivery hubs, depots and units. More than 9,000 of its ParcelShops are operated within local businesses across the UK, while thousands of Post Offices also provide Evri services.
The company, formerly part of the Hermes parcel group, was bought by US private equity firm Apollo for about £2.7 billion in 2024 and merged with DHL eCommerce UK in 2025. Evri was founded in Yorkshire in 1974 and has more than 12,000 employees and over 30,000 self-employed couriers, who together deliver more than one billion parcels a year.
